FREIGHT POLICY
We ship all goods via Australia post, Startrack Express, Couriesr Please or Fastway couriers. We endeavour to protect all goods against damage. All products over $200 are shipped free to Brisbane, Gold Coast, Sunshine Coast and Northern Rivers unless otherwise mentioned on the product page (eg- Sand filters).
Approximate Freight Costs - On all products below $200 will incur a flat rate of $25.00. A small charge is added to the actual freight cost to cover processing your order, picking, packaging and dispatch costs. We reserve the right to vary the freight cost from that shown in the shopping cart in instances where goods are being sent to regions deemed remote, isolated, not serviced or for heavy or large items. Any variation will require us to notify you prior to despatch. If you are paying via direct deposit it is recommended you contact us before payment in case there is a variation in freight costs. we cannot ship to Post Office Boxes - a physical delivery address is required.
We guarantee same day dispatch for all of all stocked products. We may need to order goods into stock which may take from 1 day up to 6 weeks depending if we need to import stock from another country. Once in stock we will then contact you to approve payment & ship (unless it is a special order where we will require pre-payment before importing or stocking).
